- What do I need to place an order?
All you need is a valid prescription written by a qualified physician licensed where you obtained the prescription.
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- How do I place a prescription drug order?
Ordering is easy. All you need is a valid prescription from your physician. Once you have this, simply complete our application order form and fax it to us, along with your original prescription. Upon receipt, your order will be processed and shipped directly to you.
For assistance with placing orders, please call us toll-free
at 1-877-278-5387.
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- How do I place prescription refill orders?
Simply contact us toll-free at 1-877-278-5387 or email us your refill request at
refills@canadianpharmacymeds.com.
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- Is it safe to order from CanadianPharmacyMeds.com?
Absolutely. It is as safe as having your prescriptions filled at your local pharmacy. The only difference is in the price - our prices are lower. Your prescription is reviewed by a licensed Canadian physician, and once approved, is forwarded to our licensed Canadian pharmacy so that it may be filled.
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- How large a supply of my medication can I buy?
You may only order as much as your physician prescribes for you. Also, all prescription shipments are limited to a maximum 90-day supply per medication. Thus, if your prescription is for a one year supply, we will ship you a 90-day supply once every three months with your approval. Note: It is permissible to issue 100 or 84 tab/capsule quantities under this restriction.
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- Should I tell my doctor that I'm having my prescriptions filled in Canada?
You don't have to, but we recommend that you do. In fact, you can have them call us if they have any questions.
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- What are ALL the costs associated with placing an order with CanadianPharmacyMeds.com?
For each order placed, your total charges include the cost of the medications plus shipping and handling fees for each package sent.
Our standard shipping and handling fee is $12.95 per package
(not per prescription). Other fees may apply for select value-added services.
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- How do Canadian compare to drugs from other countries in terms of safety and effectiveness?
The Canadian government has very strict requirements for the manufacturing of medication in Canada. These requirements are very similar to the requirements in many other leading first world nations. In fact, some of the drugs sold in Canada are actually manufactured in the US and repackaged for sale in Canada. All Canadian generic medications have been approved by Health Canada or FDA approved standards.
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- How can I contact CanadianPharmacyMeds.com?
Easy. Our customer service line is available from 6am-6pm PST, Monday through Friday,
and 9am-2pm PST on Saturday at 1-877-278-5387. You can also email us at
info@canadianpharmacymeds.com.
Our 24-hour toll-free fax number is 1-877-278-5359.
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- How long does it take to receive my medications?
You should expect to receive your medications within 8-12 business days from the date we receive your order
and prescriptions. To avoid delays, please fax all application order forms and original prescriptions to us at 1-877-278-5359, and use a credit card as your method of payment.
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- What's the difference between generic drugs and brand name drugs?
When a drug company first invents a drug (i.e. Prozac) that company is the only one allowed to make that drug for a certain number of years (approximately 10 years in the US and 5-7 years in Canada). After this time period, other companies are allowed to make the same drug. These drugs are called generics. The original drug (i.e. Prozac) is called a brand name drug. Brand name drugs and their generics contain identical active ingredients. The generic pills may look different (because they are made by a different company) but inside is exactly the same active ingredient which works in exactly the same way. The only difference between brand name drugs and generic drugs is that generics are always less expensive.
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- What if I can't find my prescriptions online?
If you can't find your prescription online, you can call or email us and we'll see if it or an equivalent substitute is available.
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- Do you charge a fee to have your licensed Canadian physician review and cosign my prescription?
No, we do not. The only thing we charge you is the cost of the medications, and shipping and handling for each package shipped to you.
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- What currency are your prices quoted in?
All prices are quoted in United States dollars.
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- What do you charge for shipping on prescription orders?
The shipping charge is $12.95 per package sent to you (not
per prescription). If your order requires multiple
packages, you will be charged $12.95 for each package.
* Additional charges may apply for overweight or oversized
items, or for shipments outside of North America.
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- Can I bundle my order with someone else's order into the same package?
While we cannot guarantee this, we will make a best effort
attempt at consolidating husband and wife orders received at
the same time and being shipped to the same address into a
single package. In the event that the orders are
shipped separately, both orders are subject to the
applicable shipping fees.
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- Once I place my order, can I cancel it?
You can cancel your order so long as it hasn't yet been sent to our licensed pharmacy to be filled. Once filled, cancellations or refunds will not be possible. A cancellation fee of $30.00 will apply.
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- How do you ship my medications to me?
All orders are shipped using Canada Post's Xpresspost Shipping Service. Also, orders can be tracked using a tracking number provided by Canada Post. Contact us for more details.
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- What happens if my package gets lost or damaged in delivery?
All packages are covered against loss or damage so you don't
ever have to worry about not getting your medications. If
your package is lost or damaged, we will resend them to you.
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- What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express.
We also accept bank drafts or international money orders.
However we will not begin processing your order until these
instruments are received and cleared by our bank, thus
delaying your order. Please make bank drafts or money orders
payable to Global Health Supplies. If you would
like to pay using a personal check, we also offer a
convenient E-Check service. For more information on
how to pay using personal checks, please contact customer
service at 1-877-278-5387.
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- When you charge my credit card, do you bill in US dollars or Canadian dollars?
If you're using Visa or MasterCard, we bill your credit card in US dollars.
If you're using Discover or American Express, we bill your credit card in Canadian dollars. Due to fluctuations in the exchange rate, the billing amount may vary slightly from the prevailing price at the time of purchase.
As a policy, we do not refund any discrepancy amounts that
result from exchange rate fluctuations or foreign exchange
fees levied by intermediary banks or service providers.
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- Do you charge sales tax?
No, we don't charge you any sales tax.
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- Why do the pills I receive from you look different from the ones I get from my local pharmacy?
Brand name pills normally look different from generic versions, despite the fact that they include the same active ingredient and work in the exact same way. If you order a generic version of your pill medication from us, do not expect it to look exactly like the brand name version that you're used to. Not only that, but in Canada, there are some brand name pills that look a bit different than they do in your own country, even though they contain the same active ingredient and are manufactured by the exact same company. In the case of two different generics of the same drug, they will look different if they are manufactured by two different companies.
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- What are the names of the companies that manufacture generic drugs in Canada?
The manufacturing of generic drugs in Canada are subject to the same strict approval and regulation as brand name drugs, and are used by millions of Canadians on a daily basis. The manufacturers of these generics include large, well-established and respected companies. Major manufacturers include Apotex, GenPharm, NovoPharm, PharmaScience, Taro, RatioPharm and Sabex.
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- What's the difference between an initial prescription order and a refill prescription order?
When placing refill orders, no other information needs to be
provided, unless there has been a change in your shipping
address, contact information, health, in the strengths or
quantities of the medications you're taking, or in your
preferred method of payment (in which case, this information
needs to be provided). To place your refill order, simply
call us toll-free at 1-877-278-5387 or email us at
refills@CanadianPharmacyMeds.com. Be sure to provide us with your full name, telephone number and the details of the drugs you want us to refill (i.e. name, strength and quantity).
Once your prescription has expired (1 year from the date it was originally written), it will be necessary to provide us with a copy of a new prescription issued by your doctor in order for us to continue filling your prescription.
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- How come I can't download your order forms, documents or other promotional offers on your website?
If you are unable to download materials off of our website, it may be because your computed does not have the proper software. The order forms on our website are in both Adobe PDF format and in MS Word format. In order to download and properly open these documents, you'll need to have these programs. This may also be the reason why you are having trouble downloading other documents or promotional offers from our website.
To obtain a free copy of Adobe Acrobat Reader so that you may open Adobe PDF files,
click here. If you are unable to get these programs, please feel free to contact customer service at 1-877-278-5387. A customer service representative would be happy to fax or mail you all the materials you need.
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- What happens if my package gets lost?
Due to rare occurrences with the postal service, packages can unfortunately get lost. This may be due to an incorrect address or postal issues beyond our control. If your order becomes lost in the mail, we will send you a replacement at no charge. However, you will be held liable for the lost package if it is determined that you have provided us with an incorrect mailing address or if you failed to provide us with a winter/summer address.
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